Posts Tagged ‘Baltimore’s Community Bank’

Maryland’s 2012 Economic Outlook with Anirban Basu

Wednesday, January 18th, 2012
Anirban Basu

Anirban Basu Chairman & CEO of Sage Policy Group, Inc

Maryland Gained Momentum Late Last Year

For much of last year, Maryland’s economic performance was among the worst in the nation. For instance, year-over-year job growth in the state was in negative territory or close to zero for most of the summer. But like the balance of the nation, economic performance began to materially improve toward the tail end of the year. For the 12 months ending in November 2011, employment in the Free State expanded 0.7 percent (+18,300 jobs), ranking the state 33rd along this dimension. That may not sound like anything to crow about, but just a few months prior, Maryland ranked dead last. Maryland’s subpar performance mid-year appears to have been closely linked to the nation’s debt ceiling debacle and the impact of that episode on federal agency spending, including upon procurement.

Exhibit 1. State-by-state Job Growth, 12-month Percent Change, November 2011

1st Mariner Blog - State-by-state Job Growth, November 2011

Through it all, Maryland has managed to sustain one of the nation’s lowest unemployment rates. Statewide unemployment declined to 6.9 percent in November, the lowest level since June 2011. That is the 15th lowest unemployment rate in the country.

Other data is also largely encouraging. The most recent Maryland Survey of Business Activity conducted by the Federal Reserve Bank of Richmond indicates that business activity in Maryland increased moderately in December. The general business activity index registered a reading of 7, a meaningful increase from -3 the previous month and the first positive reading since September. The expectations index, which declined 9 points to 22, indicated that while broadly positive expectations of general business conditions six months from now have moderated slightly, survey respondents continue to predict economic growth in the near term.

All of this is consistent with the notion that some of the factors that restrained growth in 2011, including federal government gridlock, sagging home prices and issues emerging from Europe, are likely to continue to shape economic performance during the first half of 2012. However, despite these and other headwinds, the state’s economy is anticipated to continue to grind ahead for now.

Anirban Basu is Chairman & CEO of Sage Policy Group, Inc., an economic and policy consulting firm in Baltimore, Maryland. Mr. Basu is one of the Mid-Atlantic region’s most recognizable economists, in part because of his consulting work on behalf of numerous clients, including prominent developers, bankers, brokerage houses, energy suppliers and law firms. On behalf of government agencies and non-profit organizations, Mr. Basu has written several high-profile economic development strategies, including co-authoring Baltimore City’s economic growth strategy. His opinions do not necessarily reflect the opinions and beliefs of 1st Mariner Bank.

 

Mentoring Baltimore’s rising entrepreneurs one student a time.

Thursday, October 6th, 2011

NFTE & 1st Mariner BankWith the start of the school year, the folks over at the  Network for Teaching Entrepreneurship (NFTE) start their engines as well. NFTE’s mission” is to provide programs that inspire young people from low-income communities to stay in school,  recognize business opportunities and to plan for successful futures.” I, along with several other colleagues at the bank, have been involved in the program at various Baltimore City schools for the last four years. As Baltimore’s community bank,  we work with the teachers as they incorporate the NFTE curriculum into their lesson plans. We go into the classroom on a weekly basis and work with these young entrepreneurs to help them identify business ideas, develop their business plan, and get their businesses started.

These rising young entrepreneurs in waiting then compete in local business plan competitions, first in their classroom and then against other students in a city-wide competition. At these events, they present their business plans to panels of judges for cash prizes. For those who win their local competition, there are even opportunities to compete with other young entrepreneurs from around the country. A couple of the young entrepreneurs we worked with at Patterson High School were even featured in a movie, “Ten9Eight” about a national business plan competition in New York. We’ve stayed in touch with one of these students who is now a sophomore pursuing a business degree at the University of Baltimore.

NFTE is a terrific organization that can really make a difference in our community. Teaching our young people financial literacy and business insight  is extremely important to the Baltimore Community and we at 1st Mariner Bank are proud to be involved in such a meaningful organization.  If you are looking for an opportunity to work with the youth in the city, there are plenty of ways to get involved. Visit the NFTE-Baltimore website to find out more.

1st Mariner’s Online Products & Services Survey Results

Wednesday, September 21st, 2011

Last month we asked you – our customers – to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.

We received a TON of great feedback and are extremely pleased with the amount of participation that we received.

So we thought we’d go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.

Here’s what you had to say…

Customer Service

What, if anything, sets 1st Mariner Bank apart from other financial institutions?

1st Mariner Bank Customer Service

Why customers like 1st Mariner Bank

74% of customers said the friendliness and professionalism of our staff.

Comments
“It’s locally owned.”
“Still provides free checking which is rare these days.”
“They are like an extended family.”
“Extremely friendly and helpful staff.”
“Personal service.”
“I’ve had excellent service at all of the 1st Mariner branches , mostly at  the Carroll Island and Middle River branch. They are the nicest people, and very helpful to any questions. Thank you 1st Mariner, I have had five banks in 51 years and 1s Mariner Bank is by far the best!”

How likely would you be to recommend 1st Mariner Bank to a family member of friend?

  • 93% of customers said they were extremely likely or likely to recommend 1st Mariner bank to a family member or friend.

Loyalty

  • Nearly 87% of people have had accounts with us for 2-plus years.
1st Mariner Bank Customer Loyalty

1st Mariner Bank Customer Loyalty

Online Services 

  • 96% of customers using Online Banking said they were either very satisfied or satisfied with our Online Banking service.
  • 92% of customers that have used our Click to Chat services have been either extremely satisfied or satisfied with their experience.

Comments

“Very efficient online banking and bill pay. I keep 1st Mariner for this reason and love being able to print out copies of cashed checks.”
“I can always talk to a human if I want to.”
“Very convenient for checking the balances in my accounts regularly to avoid overdrafts.”
“Online banking, bill pay and mobile money are extremely user-friendly and perform all of the tasks that I would expect them to.”

Are there additional Online Services that you’d like to see provided?

  • Mobile Deposit (check capture)
  • An android app.
  • A place for customer testimonials section.
  • Account balance email alerts.

This is GREAT feedback for us! We can assure you that all of these items will be taken into consideration and we’ll do our best to incorporate them into future improvements for you.

Thank You!

These results are fantastic and we are proud to have such wonderful and loyal customers. We’re thrilled that you’ve been happy with your experience with 1st Mariner Bank and look forward to delivering on some of the improvements that you’ve suggested.

A big THANK YOU to all of our customers who took the time to complete our survey and to provide us with the much needed feedback that we’ll need to improve your banking relationship with us.

If for some reason you were not able to participate in our survey and would like to provide us with additional feedback, please email us or call our Customer Contact Center at 410-558-4200.